The EFT Reconciliation report shows details of EFT refunds expected to be deposited into your firm’s trust account.
If you see a lodgment error report that says ‘No matching reports available’ after requesting an EFT Reconciliation report, you can work through these checks to resolve it. Start by checking your trust account details and, if needed, refresh your EFT subscription.
Has your trust account changed?
If your trust account has changed, follow these steps:
Log in to Access Tax.
Go to ATO Reports, Manage Agent Trust to ensure data input has been completed.
Check that your ATO Portal Access Manager has the View Agent Reports permission.
Complete the three-day process below.
Refresh your EFT subscription
If your trust account has changed, or the ATO recommends your practice refresh its subscription to the EFT service, complete the following steps over three days.
Day One
Log in to Access Tax.
Go to ATO Reports, EFT Reconciliation, Subscription.
Select the applicable Tax Agent from the drop-down menu, click Unsubscribe, enter your One-Time Verification Code, and click Submit.
Note the time this process was performed.
Day Two (After 24 Hours)
Log in to Access Tax.
Go to ATO Reports, EFT Reconciliation, Subscription.
Select the applicable Tax Agent from the drop-down menu, click Subscribe, enter your One-Time Verification Code, and click Submit.
Day Three (After Another 24 Hours)
Log in to Access Tax.
Request the EFT reconciliation from ATO Reports, EFT Reconciliation.
Click Agents, select the applicable Tax Agent, then click Retrieve.
Enter your One-Time Verification Code, and click Submit.
You can download reports after the three-day process is complete.
⚠️Important: Any expected payments during the unsubscribed period will not show in the EFT Reconciliation report.
Contact the ATO
The ATO has published some advice externally in Troubleshooting for businesses and tax practitioners | Australian Taxation Office.
If you haven’t received the EFT Reconciliation report for two consecutive days, contact the ATO on 137286. You can also contact the ATO for any missing reports while you were unsubscribed:
For fewer than ten requests (expected transactions), call the Tax Practitioners line on 137286. Check the Fast Key Code guide.
For ten or more requests, email the request to the EFT Help Desk at [email protected].