The Bills & Payments area in MyAccess has been improved. If you are a Finance Admin contact, you will see Bills & Payments on the left-hand navigation panel. For more information, see Bills & Payments improvements in MyAccess.
To submit a query with the Finance Team:
Log in to MyAccess.
To and click Ask a question.
Click Get help.
Use the Digital Assistant to complete your enquiry.
The Access Digital Assistant can support you with a wide range of topics, including:
Obtaining invoices and account statements.
Making remittances.
Understanding the account reconciliation process.
Setting up a direct debit.
Managing purchase orders and invoices.
Requesting company name changes.
Updating addresses or contact details.
If the Digital Assistant has not resolved your query, you can also contact the Renewals team by phone on 1300 288 224. Select option 4.
Note: During peak times (June - August), response times may be delayed.