After a Tax upgrade, you may notice unusual visual behaviour such as formatting issues or broken layouts. This can happen because cached files, which store temporary layout and styling information to help Tax load faster, may no longer match the upgraded design. Refreshing the cache prompts your system to retrieve the latest version of these elements, ensuring everything appears as intended.
We recommend all users clear their cache and cookies for all time, see Clear cache on Google Chrome or Microsoft Edge.
Google Chrome
Click the three-dot menu, then click Settings.
Click Security and Privacy, then click Clear browsing data.
From the Time Range drop-down menu, select All time.
Select the Cached images and files check box.
For login issues, select the Cookies and other site data check box.
Click Clear Data.
Microsoft Edge
Click the three-dot menu, then click Settings.
Click Privacy, search and services.
Under Clear Browsing Data, click Choose what to clear.
Select the Cookies and saved website data, and Cached images and files check boxes.
Click Clear.
For both Microsoft Edge and Google Chrome, to quickly access the clear browsing data option, press Ctrl+Shift+Delete on your keyboard.