When logging in to Access Tax or Access Ledger, if your authenticator app code is not working, check the following before requesting your MFA reset. If you have a new mobile device, you cannot reset the MFA yourself.
New mobile device
If you need to set up MFA on a new mobile device, raise a new case using the email address linked to your login. This confirms that you own that email address. Once the request is processed, you will receive confirmation that your MFA has been reset. When you next sign in to Access Tax or Access Ledger, you will be asked to set up MFA again.
The Authenticator App code is not working
Is your computer correct for your location?
Check that your computer time matches the time on your mobile device.
Ensure you are logging in with the correct URL:
Access Tax - https://handitaxcloud.handisoft.com.au/.
Access Ledger - https://finalaccounts.handisoft.com.au/.
If the above has been checked, and to have your MFA reset, raise a new case using the email address you are having issues with. You will receive confirmation once your MFA has been reset. When you next sign in to Access Tax or Access Ledger, you will be prompted to set up MFA again.