If you receive a lodgment error report that says No matching reports available after requesting an EFT Reconciliation report:
Check your Financial Institution Account details through the CUFI list service using the intermediaries type account.
If the details show a non-end date of 31/12/9999, they are current.
If they are end-dated, update them through the MAT service.
Do not end-date your FIA details.
If you are subscribed to the report, stay subscribed.
The ATO has also published advice externally at the link below.
If you haven't received the EFT Reconciliation report for two consecutive days, we recommend contacting the ATO.
Where the ATO recommend your practice refresh the subscription to the EFT service, follow these steps each day.
Day One
Log in to Tax.
Go to ATO Reports, EFT Reconciliation, Subscription.
Select applicable Tax Agent from the drop-down menu, click Unsubscribe, enter your One Time Verification Code, and click Submit.
Note the time this process was performed.
Day Two (After 24 Hours)
Log in to Tax.
Go to ATO Reports, EFT Reconciliation, Subscription.
Select applicable Tax Agent from the drop-down menu, click Subscribe, enter your One Time Verification Code, and click Submit.
Day Three (After Another 24 Hours)
Log in to Tax.
Request the EFT reconciliation from ATO Reports, EFT Reconciliation
Click the Agents button to select the applicable Tax Agent then click Retrieve.
Enter your One Time Verification Code, and click Submit.